§ 2-130.15. Disputed claims.

(a)

In the case of a disputed charge, the cardholder should first contact the supplier. Most issues can be resolved between the cardholder and the supplier. If an agreement cannot be reached with the supplier, the next step is to contact the program administrator.

(b)

All questioned items must be communicated to CITI within sixty (60) days of the billing cycle date. Note: All questioned items must be communicated to the account administrator in writing within fifteen (15) days of the cycle date when the item originally posted.

(Ord. No. 2014-18, § 1(Exh. A), 5-6-14)