§ 2-130.14. Resolution of billing problems.

Latest version.

(a)

The cardholder is responsible for settling any disputes, clearing erroneous charges, and requesting credit for returned merchandise or sales tax directly with the merchant.

(b)

The cardholder is responsible for follow-up with the merchant on any erroneous charges, disputed items, or returns, and to ensure that the proper credit is given on subsequent statements.

(c)

Most billing problems can be resolved promptly in the above manner. If the department, however, is not able to reach an agreement with the merchant, the program administrator will assist in resolving the dispute.

(Ord. No. 2014-18, § 1(Exh. A), 5-6-14)

                    
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